IT Helpdesk

Are you wasting time and money on your helpdesk?

There comes a time in every organization's growth when it no longer makes sense to manage every part of the business in-house. That is particularly true of in-house IT helpdesk. Managing them can be costly, time-consuming and divert corporate energies away from achieving business goals.

Outsourced helpdesk providers do more than solve computer issues; they help businesses save money and focus on growth. The question for your company then is: Are you wasting time and money on your in-house helpdesk?

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Layton Flower Technologies has been providing our clients with IT helpdesk support for more than 10 years, freeing up precious time and resources to focus on the priorities and objectives of their business. Outsourcing your IT helpdesk to us provides you the following benefits:

Scalability and flexibility

Our IT helpdesk support allows your company to use what you need. At times there may be very heavy use, and periods of almost zero. You may need incremental assistance as your business expands into new markets or your technology evolves. That type of scalability is difficult to manage with an in-house team, and we have the experts who manage and meet fluctuating needs.

Lower staffing requirements

Outsourcing your IT helpdesk service to us means reduced staffing costs. There is no in-house staff to maintain, train or provide benefits for, so some of the greatest savings is in salaries and benefits. An experienced helpdesk employee typically commands a high salary and associated benefits, and competition for them is fierce. When you partner with us, we manage all of the hiring and continuing education.

Our skills pool runs deep

An in-house helpdesk team can only grow and know so much, and each member is likely to have a particular set of skills. Our helpdesk team is large, and the available skills pool is much greater than that found in a typical business's IT department. Your problems will get solved more quickly and efficiently because the our team has a broad range of skills to address them. Our team also has experience working together and can quickly identify and assemble the right personnel for more complex or challenging problems.

Budget-friendly solutions

Technology is a major cost, partly because of how it quickly changes, requiring companies to invest in new equipment and skills. Another challenge is a sudden increase in the need for helpdesk resources. When that happens, typically after an update or migration, costs can jump significantly. When you outsource to us, we negotiate the costs up-front and formalize in a service level agreement. Having a fixed cost every month allows you to use resources better while getting critical assistance for in-house systems.

Layton Flower Technologies can deliver value to your business regardless of its size, with significant savings and the ability to mitigate the challenges of keeping up with technology changes. You’ll also get access to a much broader range of experts. Possibly the greatest asset is the gift of freedom, allowing your in-house team to focus on core business objectives.

Give your business the edge by partnering with us. Contact us today!